This website belongs to Scientific Support Services Ltd, Turner House, 9-10 Mill Lane, Alton, Hampshire, GU34 2QG.
Scientific Support Services Limited are committed to providing the highest level of data security possible. This Policy lays out how we use any personal data that you provide us with.
We only collect personal data only when absolutely necessary, and we will never sell, rent or otherwise distribute any of your personal information, but we may sometimes share your information with trusted service providers and selected partners who work on our behalf.
We will only provide the minimum information necessary and we ensure that any third parties with access to your data are held to strict standards for data use and security.
Everyone who works for or with Scientific Support Services Limited either as a partner or supplier has a responsibility for ensuring that data is collected, stored and handled appropriately.
What we collect and how we use it
We may ask for or require the following information:
Name and job title
Contact information including email address
Any other pertinent or relevant information
What we do with the information we gather
We require this information for correspondence purposes, site visits, and in particular, for the following reasons:
Internal *record keeping.
Delivery of goods/orders/parts/consumables.
Continuing improvement of our products and services.
We may periodically send promotional emails detailing new products, special offers and other related information of particular interest, using the email address provided.
We collect information from you in a number of different ways. These include direct contact via telephone and/or email, and via a contact or enquiry form on our website.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
This information will be stored for 26 months [this is standard – but can be changed in the GA control panel]. To find out more Go to Google Analytics – Data privacy and security to find out more.
Contrary to popular opinion, IP addresses cannot personally identify you as an individual. IP addresses are supplied by your Internet Service Provider (ISP) are are usually “Dynamic” IP addresses (e.g. IP addresses are different every time you connect to the Internet, unless you opt for a “fixed” or “static” IP address).
Please see What’s my IP for more information on the differences between IP address types and how they are used.
Ask about this product' form
On our 'Ask about this product' form we ask for your contact and any other relevant information that we need to deal with and/or respond to your enquiry.
This may include information such as your name, email address and/or telephone number. We do not store this information for any longer than necessary to help us provide a response to your enquiry.
We have included question(s) on our form that request additional non personal information, and if applicable, we may store your responses in a database to assist us in improving our services. Any data stored does not include any personal data.
We use a third party email marketing service supplier, Mailchimp to provide our email newsletter services. The email address and name that you supply will be directly collated via our supplier, and these details will not be stored on this website database or any of our internal computer systems.
All newsletters from Mailchimp will contain an “unsubscribe” link to enable you to request the removal of your details at any time, or alternatively you can directly request removal via email. When requesting removal via email you will need to include the email address that was used to subscribe to the mailing list.
You will receive mailings from us periodically for as long as your email remains on our mailing list.
Data Collection, Processing and Storage
Any personal data that we collect from you via an enquiry or contact form on this website will be stored on our UK based servers.
Once we have received your information, we will use strict procedures and security features to prevent any unauthorised access.
We will ask you if we can process your personal data for marketing purposes. We will inform you at point of collection if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us at Scientific Support Services, Turner House, 9-10 Mill Lane, Alton, Hampshire, GU34 2QG.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Retention of Data
Personal Data will only be retained for as long as it is necessary to provide services to you.
However, in order to comply with legislation such as the Companies Act and accounting for HMRC purposes, we will need to retain “legally required personal data” for a period of up to 10 years.
Subject Access Requests
Right to be forgotten