After Sales Support Services

Preventative Maintenance visits are typically annual planned events, these can be more frequent if required by the customer or recommended by the manufacturer. Where our fully trained professional Fields Services Engineers follow a predetermined series of checks on the instrument in order to verify that the instrument is operating correctly and to minimize unscheduled downtime, a detailed checklist is always forwarded to the end-user or supervisor.

In addition to the standard preventative maintenance visit our Field Services Engineers will deliver performance verification. This is carried out following the successful completion of the PM, the engineer will then run a customer or manufacturer supplied reference sample or samples this may also include a full re-calibration using the full range of customer or manufacturer supplier calibration standards. The results of the performance verification are always fowarded to the end-user or supervisor.

Some customers only require the instrumentation to receive an annual recalibration and certification service. The Field Services Engineer will carry out the recalibration of the instrument using customer or manufacturer supplied calibration standards. On completion of the recalibration a reference sample or samples supplied by the customer or manufacturer will be analyzed to verify that the instrument is performing to the customers or manufacturers specifications. A certificate of calibration will then be issued to the end-user or supervisor.

For more detailed information about our on-site or off-site customer training and consultancy services please visit our training page or contact Scientific Support Services directly.

Scientific Support Services offer its customers a relocation service for all instrumentation that it has installed or supplied. Occasionally customers relocate to either expand there operation or to downsize. We can take care of the deinstallation, reinstallation, and performance verification, we can also advise on the specifications required for all the services at your new laboratory i.e.  bench space, gas supplies, gas filtration, power outlets, environmental conditions and consumables etc.

Call us directly at Scientific Support Services to discuss your requirements and to receive a quotation.

In many highly regulated laboratories or laboratories which are UKAS, ISO17025, 21CFR Part 11 or GLP accredited it is often required by the customer that the instrument supplier carries out 2Q, 3Q or 4Q qualification of the instrumentation annually.

Qualification Phases

Design Qualification – Compare user requirements with supplier specifications – Supplier assessment.

Installation Qualification – Verify environment – Verify arrival as purchased – Check proper installation of hardware and/or software.

Operational Qualification – Test of operational functions – Performance testing – Test of security functions.

Performance Qualification – Test for specified application – Preventative maintenance – On-going performance tests

The qualification service is delivered by our Field Services Engineers, if you would like to receive more information or a quotation please contact Scientific Support Services Ltd.

Scientific Support Services Ltd offers a full range of service spares and consumables to its customers from all of its manufacturing suppliers. We do hold an extensive inventory for very fast delivery, should an item or items not be in our stock we do offer an express delivery service which can be delivered directly to your site.

Call us directly at Scientific Support Services to discuss your requirements and to receive a quotation.

Scientific Support Services Ltd is certified to BS EN ISO 9001:2015 by BSI Management Systems for “The Sale and Service of Analytical Scientific Instrumentation and the provision of Associated Training and Consultancy Services” please visit our accreditation page for our registration certificate download.