After Sales Support Services

Field Services Engineer at workScientific Support Services Ltd established in 1994 provides a comprehensive range of after sales support services which includes, service contracts, customer training and consultancy, relocation service, spares and consumables, all delivered by experienced and highly trained service professionals. 

We serve our customers as trusted allies, providing them with the loyalty of a business partner. Many of the support services we provide to our customers are business critical, so we give our clients the assurance that we will be there when they need us.

Service Contract - Service Levels

Gold Breakdown Service:

Fully comprehensive includes unlimited breakdown call-outs covering all labour, travel and accommodation, all service parts, telephone and email technical support, excludes consumables, response time = 2 working days, detailed visit report is always forwarded to the end-user or supervisor

Silver Breakdown Service:

Comprehensive includes unlimited breakdown call-outs covering all labour, travel and accommodation, telephone and email technical support, but excludes all service parts and consumables, response time = 2 working days, detailed visit report is always forwarded to the end-user or supervisor

Bronze Breakdown Service:

Includes a number of customer nominated pre-purchased breakdown call-outs covering the labour, travel, accommodation, unlimited telephone and email technical support, but excludes all service parts and consumables, response time = 2 working days, detailed visit report is always forwarded to the end-user or supervisor.

Service levels 1

Other support options

Service levels 2

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Please download our support services flyer here

For further information about any of our after sales support services or a quotation, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +44 (0) 1420 592475

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